Payout Schedules
Choose how often settled funds are paid out, point the schedule at a destination, and reconcile a completed payout.
Payout settings belong to the active organization and control the automatic movement of settled GHS funds. Cedi funds move only on this schedule; the cedi balance has no send action. USD is separate, and you can push a USD transfer yourself with Send money.
Open Settings, then Payouts. The header names the organization the settings apply to, so check it before changing anything.
Manual payouts are no longer available. Settlements always follow a schedule, so an organization with settled funds and no saved destination has nowhere for those funds to go. If you previously ran payouts manually, add a destination and pick a schedule.
Choose how often payouts run
The Schedule card offers three options. Select one, then save.
| Dashboard label | Stored value | What the dashboard says it means |
|---|---|---|
| Every business day | daily | Settled funds go out each weekday. |
| Weekly | weekly | One payout a week. |
| Monthly | monthly | One payout a month. |
The option currently saved shows its next run date beside it, so you can confirm the change took effect without leaving the page.
The daily schedule is computed every day, but money only moves when banks are open, so payouts land Monday to Friday. A payout that comes due over a weekend arrives on the next business day.
Add a payout destination
Select Add account on the Destination card, choose the destination type, fill in the details, then select Add payout destination. A saved destination appears as a row with an Active or Inactive chip.
Four destination types are offered.
| Destination | Sends to |
|---|---|
| SeevCash | A SeevCash username. |
| Ghana mobile money | An MTN, Telecel, or AT Money wallet. |
| Ghana bank | A Ghanaian bank account. |
| USD bank | A USD ACH bank account. |
SeevCash asks for one field.
| Field | Type | Required | Description |
|---|---|---|---|
| SeevCash username | Text | Yes | Entered in the form @johndoe. Seev prefixes the @ if you leave it off. |
Ghana mobile money asks for three fields, all required.
| Field | Type | Required | Description |
|---|---|---|---|
| Account name | Text | Yes | Must match the name registered on the mobile-money wallet, not the trading name of your business. |
| Network | Choice of MTN, Telecel, or AT Money | Yes | Must be the network the number is actually registered on. A number ported to another network fails against the old one. |
| Phone number | Text | Yes | The mobile-money number itself. |
Ghana bank asks for four fields, one of which is genuinely optional.
| Field | Type | Required | Description |
|---|---|---|---|
| Account name | Text | Yes | The name on the bank account. |
| Bank name | Text | Yes | The receiving bank. |
| Account number | Text | Yes | The account number at that bank. |
| Bank code | Text | No | Include it when you have it, since it removes ambiguity between branches. |
USD bank asks for the most, because ACH needs a full postal address.
| Field | Type | Required | Description |
|---|---|---|---|
| Account owner name | Text | Yes | The legal owner of the receiving account. |
| Yes | Contact address for the account owner. | ||
| Bank name | Text | Yes | The receiving bank. |
| Routing number | Text | Yes | The ACH routing number, which is not always the same as the wire routing number printed on a statement. |
| Account number | Text | Yes | The account number at that bank. |
| Account type | Choice of Checking or Savings | Yes | Must match how the account is actually held, since ACH rejects a mismatch. |
| Street address | Text | Yes | Account owner's street address. |
| Address line 2 | Text | No | Apartment, suite, or similar. |
| City | Text | Yes | Account owner's city. |
| State | Text | Yes | Account owner's state. |
| Postal code | Text | Yes | Account owner's postal code. |
| Country | Text | Yes | Account owner's country. |
Seev pays whatever account you save. A transposed account number or a mobile-money number registered to someone else sends money to the wrong person, and recovering it depends on the receiving institution rather than on Seev. Read the details back against a bank statement or the recipient's wallet before you save.
Add payout destination stays disabled until every required field for the chosen type holds a value, so a greyed-out button means a blank field rather than a rejected account. When the save itself fails you get "Could not add payout destination"; nothing is stored, so correct the details and submit again rather than assuming a partial record exists.
The Destination card is empty until you add one, and says so. An empty Destination card with a schedule selected means no payouts can run.
Save the schedule
Save changes stays disabled until both of these are true:
- A destination is selected for the schedule.
- Something on the page has actually changed since it last loaded.
So a disabled button most often means you have not chosen a destination, or you have not changed anything yet. Saving confirms with "Payout schedule updated"; a failure shows "Could not update payout schedule" and leaves the previous schedule in force.
If the page shows "Could not load payout destinations." or "Could not load payout schedule.", the settings did not load and you are not looking at your real configuration. Reload before changing anything. An organization that has never set a schedule is not an error state and loads as an empty schedule.
The Payouts card in Settings is hidden from teammates who hold neither the payout_settings.read nor the payout_settings.manage permission. If a teammate cannot find Payouts, check their role in Team Access.
Check when the next payout runs
Three figures sit at the top of the Payouts page: the next payout with its destination, the amount paid out in the current month with a payout count, and the last payout. All are dashboard figures in major currency units.
"Not scheduled" under Next payout means no schedule is in force. "None yet" under Last payout means no payout has ever completed for this organization.
Review a completed payout
The Payouts page lists the four most recent settlements under Recent payouts. For the full history, use the Activity feed on Balances, which carries payouts alongside other money movement and has a Payouts filter.
Select a payout to open its reconciliation view. The header records what was sent and under what terms.
| Field | Description |
|---|---|
| Amount paid | The net amount that left Seev, as a dashboard figure in major units. |
| Currency | The currency of the payout. |
| Status | Where the settlement stands. |
| Payment reference | The reference to quote to your bank or to support. |
| Settlement ID | Seev's identifier for the settlement. Older payouts predate it and cannot be opened. |
| Schedule | The schedule in force when the payout ran, which may differ from the one saved now. |
| Covered period | The window of transactions the payout drew from. |
| Paid | The date it was sent. |
| Destination | The account it went to. |
| Note | Shown only when a note was recorded. |
| Proof of payment | A document link, shown only when one was recorded. |
Below the header, a reconciliation summary accounts for the difference between what you sold and what you were paid.
| Line | Description |
|---|---|
| Gross sales | Total collected across the covered period. |
| Processing fees | Fees taken by Seev on those payments. |
| Refunds | Amounts returned to customers. |
| Chargebacks | Amounts reversed by a card or bank dispute. |
| Other adjustments | Anything not covered by the lines above. |
| Net payout | What actually reached the destination. |
The included transactions are then listed individually with their date, reference, customer, channel, status, gross, fee, and net, ending in a totals row.
If the listed transactions do not add up to the summary, the view says so rather than hiding the difference. Treat a mismatch warning as a reconciliation problem to raise with support, not as a display glitch.
Some payouts recorded before settlement IDs existed cannot be opened at all. Those rows are inert and explain on hover that transaction details are unavailable for that older payout. A payout with no recorded breakdown shows that no reconciliation summary was recorded rather than showing zeroes.
If the detail fails to load you get "We could not load this payout" with a retry action. The payout itself still happened; only the breakdown is unavailable.
Account for subaccount splits
Subaccounts, under Manage in the sidebar, give a partner, branch, or vendor a percentage share of a payment. The share must be above 0 and below 100, fees come off the top before the split applies, and the partner's cut lands in a separate balance with its own payout record. Payouts on this page move only your own share, so a payout smaller than your gross sales may still be correct.
A subaccount whose account holder name has not been confirmed cannot receive its share. Payments still succeed and the held share stays in your main balance, which raises your payout rather than lowering it. Pausing a subaccount has the same effect, and the dashboard says so before you confirm the pause.
A split applies to API payments that pass the subaccount in. Invoices, payment links, storefront and POS charges created from the dashboard are not split, so their full amount stays in your own balance.
Troubleshooting
Why is Save changes greyed out?
Either no destination is selected, or nothing has changed yet. Both conditions must clear before the button enables.
Why has no payout run despite a saved schedule?
Check that the destination row shows an Active chip and that there were settled funds in the covered period. Also confirm the schedule saved: the option in force shows its next run date beside it, and the hero strip reads "Not scheduled" when nothing is in force.
Why can a teammate not see Payouts in Settings?
Their role grants neither payout_settings.read nor payout_settings.manage.
Why does the payout amount not match my sales for the period?
Processing fees, refunds, chargebacks, other adjustments, and any subaccount splits all sit between gross sales and the net payout. Open the payout and read its reconciliation summary line by line.