Virtual Accounts

A virtual account gives an eligible organization bank details it can use to receive supported transfers. The account belongs to the active organization and should not be reused for another workspace.

Before activation

You may need:

• Approved organization verification
• Accepted account terms
• An eligible organization type and country
• Complete business or contractor details

Availability, currency, transfer rails, fees, and settlement timing depend on the organization and banking partner.

Activate a virtual account

1. Select the organization that should own the account.
2. Open Accounts.
3. Choose the virtual account option.
4. Review and accept the required terms.
5. Complete verification if prompted.
6. Activate the account.
7. Wait for beneficiary and bank details to appear before sharing them.

Receive a transfer

Share the displayed information exactly as shown:

• Beneficiary or account name
• Bank name
• Account number
• Routing details
• Supported transfer type and currency
• Any required payment reference

Incoming funds appear in the owning organization's wallet and transaction history after reconciliation.

Avoid delayed deposits

• Do not change or abbreviate the beneficiary name.
• Do not send an unsupported currency.
• Do not use another organization's account details.
• Include the required reference when one is shown.
• Keep the sender's proof and transfer reference until funds arrive.

If details are not available

Confirm that terms were accepted, verification is approved, and the correct organization is selected. Activation can take time; do not repeatedly create activation requests.

If a transfer was sent but is missing, compare the sending receipt with the displayed bank details and check Accounts activity before trying again.